We want you to be completely happy with your purchase. If you are not satisfied with your order, you may return or exchange your piece(s) within 7 days upon receipt with another piece of equal or lesser value or for a credit towards a future purchase. This is only for orders placed here at our website.

Custom orders are non-refundable.

Before returning your piece, please contact us first:
or call 805-405-2393.
Please include your name, the piece you are sending back, and the order number.

Please pack your return items securely and send your return insured, with a tracking number. Kathryn Welsh Fine Jewelry is not responsible for pieces that are lost or damaged in transit. Include a note with your name, mailing address, email and order number.

We cannot refund shipping charges on returns. We also can't accept returns on worn or damaged items.